Start with the current status
- Open the billing area for the correct workspace.
- Review the plan and current subscription status.
- Check whether the account is in a trial or active subscription.
- Review any visible failed-payment or cancellation state.
- If the status still does not make sense, contact PrepTechPro support.
What to send support
- Workspace name.
- What you expected to see.
- What PrepTechPro currently shows.
- The approximate time the issue occurred.
- A screenshot if it does not contain sensitive financial information.