Billing and payment troubleshooting

Start with the current status

1. 1Open the billing area for the correct workspace.
2. 2Review the plan and current subscription status.
3. 3Check whether the account is in a trial or active subscription.
4. 4Review any visible failed-payment or cancellation state.
5. 5If the status still does not make sense, contact BatchBase support.

What to send support

• Workspace name.
• What you expected to see.
• What BatchBase currently shows.
• The approximate time the issue occurred.
• A screenshot if it does not contain sensitive financial information.