Help us understand the issue quickly
- Your workspace or business name.
- The page or feature involved.
- The customer, order, or record involved when applicable.
- What you expected to happen.
- What actually happened.
- The exact error message.
- The approximate time the issue occurred.
Screenshots
Screenshots are useful when they show the affected page and error state. Avoid including passwords, full payment card information, or other highly sensitive credentials.
Contact support
Use the PrepTechPro contact page to reach support. Include the troubleshooting information above so the team can begin investigating without unnecessary back-and-forth.