Start with the exact problem
- Identify the page or feature where the issue occurs.
- Write down what you expected to happen.
- Record what actually happened.
- Refresh the page and confirm whether the problem repeats.
- Check whether another user sees the same behavior.
- Capture the exact error message if one appears.
Before changing data
Do not create duplicate customers, products, or orders solely to work around a problem. First determine whether the original record can be corrected.
Escalate with context
If the issue continues, send support enough context to reproduce it. Include the workspace, page, record involved, steps you took, expected result, actual result, and approximate time.